[Resolved] Oyo Rooms — Cancelled booking amount not refunded

[Resolved] Oyo Rooms — Cancelled booking amount not refunded

C Chitta Ranjan Singh Dec 26, 2021 Dec 29, 2021 This thread was updated on Dec 29, 2021

I have booked at OYO hotel through customer care no of booking ID- R2RT3317 but hotel KOL1929 was not good so again I have called to called to customer care and explained the problem. He said don't worry you do the another booking and you will get refund of previous booking. So I he booked the and ID are FRAF7669, 22.12.2021 and HPZE6451, 22.12.2021 . After booking executive said that the previous booking is not possible to cancel as I have used voucher for booking (But booking was done by executive). Then I have try to cancel through OYO app and cancellation done. But I didn't get the refund. From then no one is responding in this matter. I have the all audio recordings for proof. Was this information helpful? No (0) Yes (0)
Feb 6, 2022 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Dec 27, 2021 OYO Rooms Customer Care's response Hey Chitta, we regret the inconvenience caused to you. OYO Hotels & Homes aims to provide all its users with the best hotel booking experience. We did not mean to disappoint you. Our concerned team will look into the matter and get back to you asap. ~Team OYO Verified Support Dec 29, 2021 OYO Rooms Customer Care's response Hello Ranjan, We believe our team has already connected with you with a resolution and has done the needful. Do let us know for further assistance. Thanks & Regards TEAM OYO
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