Oyo Rooms — Cancelled Booking informed after reaching hotel Premises

Address:

105/6 9th Phase Road, 64, Kukatpally Housing Board Colony, Hyderabad, Telangana 500085

I have booked 2 hotel OYO rooms on 14thJuly 2023 for 15th July to 16th July through Makemy Trip.com, on my Office Meeting and have travelled all the way from Nellore, Andhrapradesh to Hyderabad, Telangana and reached on 15th to Hotel OYO Townhouse 1235 Jahnavi Group Located at 105/6 9th Phase Road, 64, Kukatpally Housing Board Colony, Hyderabad, Telangana 500085. After reaching Hotel they informed the booking has been cancelled and rooms are allotted to some one else. There was no communication regarding the cancellation neither from Makemy Trip nor the OYO nor the Jahnavi Group. I was literally stranded on the road for 2 hours. How can they be so ridiculous to allot rooms to someone after the the booking confirmation?. I have reached hotel around 12 40 PM on 15th July. They denied to give any other rooms after so much arguement still. They thought the customer will be helpless if the rooms are cancelled. The amount of agony, heated argument and time waste after travelling a sleepless night in my own car drive from Nellore to Hyderabad. There should be some stringent action against the Hotel, OYO and Makemy Trip platform for not informing me prior to reaching the destination about the cancellation. Just imagine a family with kids if stranded on road after travelling for 500 KMs. But i strongly believe on consumer forum platform, i will get some Justice which i got through this in the past complaints. This complaint is not for refund. I will get that anyways. This is due to lack of prior communication and negligence and improper responses from Hotel Owner and OYO.

Hope this platform will take stringent action against these peole for the pain i went through. Because of these people my meeting got delayed and went through so much of stress.