[Resolved] Oyo Rooms — Cancelled booking midway

[Resolved] Oyo Rooms — Cancelled booking midway

P Prakhar2110 from Jabalpur, Madhya Pradesh Jun 30, 2022 Jun 30, 2022 This thread was updated on Jun 30, 2022

Hi booked hotel from 29th June to 30th June 2022 with Oyo, when I reached hotel they denied entry, OYO shifted me to another Oyo, They also denied entry due to tariff issues (which is already paid to Oyo in advance) I wasted my 2 hours on road between 12 pm to 2 pm - Is this justified ?? Oyo is keeping me on hold for 30 minutes and finally cancelled my booking. Now I have to take room on urgent basis as I was standing on road, hotel charged approximately 3 times of what I paid to Oyo and in that they not even included breakfast Where is OYO NOW, when there customers are struggling for their rights! Booking id - OITR2539 +1 photos Was this information helpful? No (0) Yes (0)
Aug 4, 2022 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jun 30, 2022 OYO Rooms Customer Care's response Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked. Team OYO Verified Support Jun 30, 2022 OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.~Team OYO
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