[Resolved] Oyo Rooms — cancelled booking refund not received

JJarrel

from New Delhi, Delhi

Address:

Srinivaspuri, New Delhi, Delhi, 110017

I, Abhishek Johnson, had made a booking for hotel R. Maiden at Kasauli, H.P, from 2nd to 4th July'19, booking ID PSOZ0341, for amount Rs.2341/-.
However, to our surprise, when we reached the hotel, we were told by the manager that their hotel had discontinued their OYO membership since quite some time.
We immediately contacted the OYO customer care centre, which was absolutely pathetic and useless and they did not provide any alternative solution which not only led to harassment but also a lot of inconvenience.
To add salt to our misery, we have yet to receive refund for the cancellation.

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Sep 30, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Aug 06, 2019

Updated by JJarrel No support received from customer care

Verified Support

Aug 08, 2019

OYO Rooms Customer Care's response Hi, sorry for the inconvenience caused. We are getting this checked. ~Joy

Aug 08, 2019

Updated by JJarrel It has been more than a month since the cancellation and you are still looking into it.
Are you also going to provide interest on the refund money?
Justice delayed is justice denied.
I guess we might as well highlight the apathy to the media and show oyo's ugly face to the perspective consumers.

Verified Support

Aug 12, 2019

OYO Rooms Customer Care's response Hi Guest,

We believe the concerned team has already contacted you regarding this issue. Also, we have sent you an email, hope you acknowledge the same. We assure you for a hassle free stay experience in future. Please let us know if you need any further assistance.

Regards,
Mohd Junaid Javed