[Resolved]  Oyo Rooms — capital o 2377 hotel residency, mahabaleshwar

Address:

Kharabwadi, Chakan, Tal.Khed, Dist.Pune, 410501

I am santosh kharabi from chakan pune. I was tried to book room for 3 nights in capital o 2377 hotel residency, mahabaleshwar. Your website is also accepted my online payment rs.3265/-, but unfortunately there are not available any rooms actual. So, after that i geet one email from oyo like;

Booking not confirmed
Booking id: ehac5918 | booking date: 19 jul
Hey santosh kharabi,

We have received your payment for booking : ehac5918 but unfortunately, there are no available rooms at your selected property capital o 2377 hotel residency, mahabaleshwar. Please connect with us on [protected] and we will help you find another property. We apologise for the inconvenience.

Note: please do not reply to this email. It has been sent from an email account that is not monitored. If you have any issues related to your booking, please call us at [protected] you can also raise a ticket on support. Oyorooms.com*

After received your email, i had contacted 2times on your customer care number [protected], but they discussed very wrongly & also they were not able to sort out my issues about refund my payment. Mr. Deepak is also talking me about your fraud company policy like; tk00634944 tushar kannojia_634944_tm
16:42 (18 minutes ago)
To me

Hi santosh

Greetings from oyo!!
It was our pleasure to get the opportunity to speak with you. We have worked on the concern you have faced, as per our telephonic conversation, please check the below details:

Concern that you faced - guest request/enquiries : booking cancellation

Resolution provided - as per our telephonic conversation your amount will be credited within 7-14 business days in the same source as you denied for shifting. For further assistance you can call us at [protected]

Going forward, we assure you the best services. Please give us the opportunity to host you again to showcase the oyo promise in the future. You can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by using oyo assist on the oyo app.

Post this email you will be receiving another email asking for your feedback basis the resolution provided by our executive.
Please rate your conversation on the mentioned scale, where “extremely satisfied” being the best.
Your feedback is extremely important for us.
Thanks & regards,
Tushar
Guest experience manager, oyo*

So, my question is why i have to wait for my refund amount???

If you dont have any room availability, then why you deducted or accepted payment from my account???

If i dont get my refund amount in today, then i will to register complaint on your organisation & your md policy.

Thanks & regards,

Santosh kharabi