| Address: | 209-214,Kailash Building26, Kasturba Gandhi Marg, NewDelhi-110001, New Delhi, Delhi, 110001 |
SIR/MADAM,
We had planned a journey to Gangtok from 21/5/2019 to 27/5/2019 for that we had booked hotel rooms at Newjalpaigudi through OYO.com for one day ie on 22/5/2019 at OYO 14350 GD Hotel (Booking Id GBQC3451) . We informed the customer care of OYO Service while on train from Howrah to Newjalpaigudi before arrival to Newjalpaigudi. But OYO service informed us the hotel booked for us is changed to some other hotel named GUPTA'S Hotel without mentioning any valid reason. We reached Hotel GUPTA'S at about 11:30pm but the hotel was closed and no one is there. We stand there for about an hour under bad weather/rain and cried to open the hotel. After half an hour a security guard came out and refuse to open the hotel. We called the OYO services about this but they can't do any thing. We and our family including 5 little children are harrased a lot at night. We manage that night and moving here and there.
Next day we started journey at 9am from Newjalpaigudi to Gangtok. Again we informed OYO customer service before reaching Gangtok and same thing happened. The hotel named Himadri inn (Booking No AQEP2879) booked for us for three days at Gangtok, OYO service again changed to other hotel named RUMTEK Resort (Booking Id-QIAM8125) as informed by OYO service which is about 30km back from Gangtok town. Once again we cheated by OYO services at Rumtek Resort .
The owner of the RUmTEK Resort said us that they informed OYO about the inavailbility of Rooms due to unavoidable situations ( water/ electricity etc) We enquired about why they changed the hotel rooms frequently without informing us in advance which are confirmed and we had already paid the charges. Its a very worst service from OYO.com we are harrassed a lot in all spheres. We spend a lot of money extra by this harassment. Our time management also hampered for the journey scheduled.
Then we manage ourselves at GANGTOK and after return from tour we have contact with OYO services about the situation and request to return the booking amount as the company failed to provide service us. But after repeated request again the company continuously cheating us.
As the OYO booked hotel rooms are not occupied by us and we repeatedly contact with the customer care no of the OYO service to refund our money of Rs. 47250.00 (6975+40275) that we had paid for booking of hotels that you neither provide us nor make any suitable arrangement. Such type of harassment, cheating from your service is highly objectionable. We appeal you to refund our money back otherwise we are going to filled a consumer harassment case against you in court.
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