[Resolved]  Oyo Rooms — change of booking

Booking id: ervw5742
I have booked a hotel of premium category with a review rating of 4.3 namely arya regency at kolkata after researching among various sites, i had booked 2 rooms for 4 adults, i'll be reaching kolkata on 11th at around 8.30 pm along with my family, today on[protected] i have received a message from oyo that my booking has been rescheduled for a silverkey property in not so premium location, and after that i had conversation with 2 callers for reallocation or for better arrangement, but all the time my call was kept on hold and no further response received from the other end.

I humbly request oyo authorities to look into the matter since i am traveling with family for medical treatment reasons and come up with a better accommodation option at premium location in between fortis ananda nagar and elgin road.

Anirban. [protected]@gmail.com is my email address, kindly revert back with fruitful solution.

Booking information :
11th august to 16th august
2 rooms, 4 occupant.
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Sep 17, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2019
OYO Rooms Customer Care's response
Hello Guest,

We never want any dissatisfactory experience for any of our guest and are getting this checked for you.

Regards,
Team OYO
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