[Resolved]  Oyo Rooms — Change the booked hotel to cottage without any intimation and charge extra

I had booked a room in White house resort for the date 16/04/2022 to 18/04/2022, Nagaon, Alibaug booking ID-Y0820495. The Booking confirmed the same message received from OYO rooms.

On the day of check-in hotels another message came from Oyo that booking is shifted to another cottage,
How can Oyo cancel the hotel or resort booking without any intimation and provide booking to the cottages with the same price and that cottage was not good also they charge extra amount.

Instead of providing cottages Oyo should provide another hotel or resort which is similar to booked hotels.

We have called oyo customer service no. but nobody answered properly and they disconnected the call without given proper answer.