[Resolved]  Oyo Rooms — changed 3 oyo's in a day.

Address:

122102

I ordered oyo rooms (Jass hospitality) on june 29, i went there 3rd time in past 2 months. Whenever i visit there, they say that they don't have light and this is the only reason which i get to hear. I am not sure but they are seriously doing black business there. Then i contacted oyo like earlier,, they said cancel this one and bookd another, i booked another oyo that was around 10-12 kms away roaming in that # summer whole day and when i reached there (Yash residency) people around there said it doesn't even exist there from long time. Then why it is showing on your app? Them they booked one oyo for me which was around 4-5 kilometers away i reached there, they don't have parking, they dont have water in there taps and they charged me 664 rs. It was so frustrating day for me and they said they will provide credit additonal to refund when i will check out but earlier i got 25% refund at the the time they shifted my oyo. And now they said they will provide once illl check out. Then in the evening i checked and called your number, they said it's after 9 pm, they won't be able to provide credits now as there team who approve refund request is available till 9 pm andhe said that you can call tomorrow anytime and will surely provide u the credit. Then i called today. I asked the agent to transfer the call to supervisor for refund then he added 3 customers in a queue where we were waiting from past 15 min and nobody showed up. The another customer was waiting from past 30 min. It was so # bad day for me and you are not refunding my whole amount? Only amount that i paid through card? My amount got deducted from wallet as well and i dont have any status for second oyo. I started searching oyo on 29th at 12 pm and got last one at 4 pm. You are not even providing me any credits? What type of customer service is this? I too work for customer service company and you have to compensate when cx face inconvenience due to the company.