Oyo Rooms — Charged 2.5x the original booking amount

Address:

Townhouse 1139 Golf luxury hotel near Aravali Biodiversity Park (643, sector-42, Gurgaon, 12201

I checked in to townhouse 1139 Golf luxury hotel near Aravali Biodiversity Park(643, sector-42, Gurgaon, 12201) booking id: YPZ45865.

the Booking amount was Rs.723/- upon arriving the manager asked me to pay Rs.2000/- as they are not providing any rooms at the given price. I made the UPI Payment transaction id:[protected] to Deepak s/0 Bhim Singh ([protected]@paytm).

upon reporting the incident to customer care(CC), they said that the payment proof was not valid as it did not have the hotel name on it, while being in the hotel I even asked CC to make a video call so I could show them all the thing but the asked me to wait till check out.

While making the checkout the Hotel declined to give the bill for the amount I have paid, and asked me to pay the GST extra, I agreed to pay the GST and then they said we don't have the bill book right now and can't give you one but you can get that on the app for the total amount.

The room even doesn't have the basic amenities like a mirror or Fan control, and even the geyser was shorting when switched on.