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[Resolved]  Oyo Rooms — charged credit card for for booking then refuse to acknowledge the payment.

Address:Bangalore Urban, Karnataka

A room was booked via the oyo app and 100% advance was paid via credit card. Oyo however refused to accept the card payment which was already charged and we were required to pay twice. Complete unprofessional behaviour on oyo customer service. Booking id bixp4018 dated oct 16/10/19. Since then we have constantly been reaching out to oyo to resolve the matter but to date no information, nor any proper respnse from oyo team.
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Feb 13, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 12, 2020
OYO Rooms Customer Care's response Hi Guest,

We apologize for your aggravation. We will get this checked for you and our relevant team will connect with you for your assistance. In the meantime, your patience would be highly appreciated.

Regards,
Team OYO
Verified Support
Jan 12, 2020
OYO Rooms Customer Care's response We tried contacting you but the attempt was unsuccessful. Please share an alternate number or a feasible time to get in touch. ~Joy
Jan 12, 2020
Updated by vishalbhargava73 Please get in touch on email at [protected]@yahoo.com
Verified Support
Jan 12, 2020
OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over email. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. ~Sam

Regards,
Team OYO
Jan 12, 2020
Updated by vishalbhargava73 Hi! Have not received any email. Kindly advise on status of refund.
Jan 13, 2020
Updated by vishalbhargava73 kindly respond.
Verified Support
Jan 13, 2020
OYO Rooms Customer Care's response Hi, we are extremely sorry for the inconvenience caused. The concerned team will get in touch with you and resolve the issue at the earliest.
Regards,
Team Oyo.
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Comments

I had statyed in oyo rooms hotel capital o 4155 hotel the Sudesh against booking id DFVT6193.Total invoice amount included gst too.now they are denying to provide me with the gst breakup and invoice against the same booking of 1694 rupees.i had checked in on 22 Dec 2019 and checked out on 23 Dec 2019.kindly help in closure of issue.

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