[Resolved] Oyo Rooms — Charged for two days while system can consider 1 day modification for two day booking

ravi.rajanikanth

from Akkarampalle, Andhra Pradesh

Address:	Chittoor, Andhra Pradesh, 517501
Website:	Oyorooms.co.

After using oyo for about more than 20times... My mind has changed now by their behaviours...

Yes they are cheating...

I requested them to modify my two days booking to one day after checkin on the first day but they forced me to pay two days charges instead one day... And more to that they are asking me feedback against the one day charges... So it's look like that its possible for them to do the modification but they don't do and ask us to pay higher.

Proofs added in the attachment... I got mail for two days charges but in app it show as if i stayed for single day with single day payment... But actually had to spy two days charges for which they send mail as if invoice, will check wheather this is legal or not...

+2 photos

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Oct 18, 2016

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2016

OYO Rooms Customer Care's response Hi Ravi,
We would like you to know that as per our cancellation policy, in case you decide to shorten your booking post the check-in date, you will be charged for the next 24 hours after the official cancellation. Money for the remaining nights will be refunded. This is the reason why you were charged for both the days. We would appreciate your understanding in this regard.