Oyo Rooms — Charged for wrong booking

Oyo Rooms — Charged for wrong booking

A aryang07 May 3, 2022 May 4, 2022 This thread was updated on May 4, 2022

I had called to make a booking at GR Hospitality(OYO 14778) in Baguihati, Kolkata on 29th April and the receiver made a wrong booking. He made a booking in Hotel Royal Inn (OYO 9275) in Faridabad (Booking ID: NDSN8254) for which I was charged as well. He said that he made a mistake and the booking was cancelled and I would get the money refunded to my bank account within 2-3 working days. I checked the "Previous bookings" section in the app and it labelled that booking as a "No-Show" even though it was supposed to be cancelled and the money refunded. Was this information helpful? No (0) Yes (0)
OYO Rooms customer support has been notified about the posted complaint.
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OYO Rooms Customer Care

from Chandigarh, Chandigarh

May 4, 2022

Verified Support

Hi Aryang, we regret the discomfort you faced with us. We do not intend to extend any inch of inconvenience to our beloved guests. We have raised your concern with our team and they will assist you at the earliest.~Team OYO

aryang07's [Complaint's author] reply, Jun 2, 2022

Hey OYO Team, I got an SMS asking for my bank details and I provided the same, its been almost a month but the money has not been refunded yet.