[Resolved] Oyo Rooms — charges

nileshrn

from Visakhapatnam, Andhra Pradesh

Address:

Belgaum, Karnataka, 590006

I have booked a room recently in Goa for Medow resort with a booking ID: AZFW5916. This booking was done through oyo executive who said that the charge for the room for 4 people will be INR 1732 where as at the hotel i had to pay INR 2553.
I had called to the customer care before the check out twice after this came to my notice. I spoke to your executives who said that they will check the call recording and get back to me which did not happen and i had to pay the entire amount. I just want to know is this a new way to cheat?

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Dec 9, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Oct 31, 2018

Updated by nileshrn I am getting the same response again...i just want to know how long does it take to check a call recording?

Verified Support

Nov 04, 2018

OYO Rooms Customer Care's response As checked our team connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance.

Regards
Team OYO

Nov 24, 2018

Updated by nileshrn thank you i have received the difference amount. But i would like to bring it to your notice that your rates change frequently so what if i book a hotel from app? in the case above you had the recording so it was helpful for me, but what in case of app?