[Resolved]  Oyo Rooms — cheated and ill-treated by oyo

Address:

New Delhi, Delhi, 110025

Sir i gave a call to the hotel reception 2hrs before check - in to know about my booking, the property manager said he won't allow me to check in at this amount and i need to pay more. The booking amount oyo told me was 1192 n he was asking for 1750 in starting then 1650. So i talked to arnab on oyo assist he told me that the tarrif amount was high at that hotel so he added the remaining amount complimentary, so i reached to the hotel where i got to knw that the complimentary amount added is 283 less then the minimum required amount. I talked again to arnab n 3 more executives regarding this on which some said that the are adiing the remaining 283 rs to get my booking confirmed while one told me that it's not getting possible soo he is shifting me to a nearby oyo, they all putted my call on hold which was aborted later on. Then after waiting for 1 long hr being helpless i paid 283 extra for my booking. So in total i paid 1483 rupees to the hotel manager even after that the bathtub facility wasn't there in the room as it was shown in the classic room of the hotel in the app.
The hotel staff was really very very inconvenient to me they were very rude they weren't talking to me in a nice tone they were very arrogant and they didn't even agreed to talk to your customer care executive at once. I checked out in the night only to find another room on my own.
*this was really a very very worst experience of mine with oyo.*
The property manager, ur customer care assistance no one helped literally no one helped. I m staying at a different place now. I m very very disappointed with this kind of behaviour and services.
I paid extra, i faced misbehaving hotel staff and then i faced your people of customer assist highly in-coperative.