[Resolved]  Oyo Rooms — cheated the customer

Address:

Chandanagar, Hyderabad, Telangana

Hi I have installed Oyo app to book hotels however I received a call from Oyo team motheseeb Khatoon who has explained me all the wrong info and she booked 3 hotels where she asked to make 25% payment and later she asked me do payment as per hotel requirements and then I received 3 different mails which was Oyo rooms after that she asked me not to make the payment, later she sent me a mail by adding other expenses for a kid which she didn't included in guests list, later she asked me to make the part payment as I denied she arranged a call from saikrishna who convinced me that you need to make the payment, later I made the payment for 2 hotels. Once I reach the hotel shiv shanthi grand in Ooty we want deluxe rooms but we booked for classic rooms so hotel MGT suggested to call cmcare I called cm care they confirmed that earlier booking cancelled and rebooked new one and he confirmed that cancellation refund will be given 7 to 14 days, post confirmation rebooked new one later again when I contacted the cm care a lady answered my call she also confirmed the same, again hotel asked to check with call centre as the earlier booking was not cancelled when third time I contacted they confirmed that earlier booking was not cancelled wrong info was given. I tried to escalate the issue but no one connected. Atlast I called saikrishna who booked hotel earlier he confirmed that the booking cancellation will be done and refund will be provided and the same was confirmed in mail. Booking was cancelled but I didn't get any mail confirmation till date when I'm calling him he is giving all false promises. Today when I contacted call centre to connect the call to manager mr Raj not ready to connect my call and he transferred blind call to some number I have holded on call for 15 min and disconnected the call. This was my worst experience by booking a hotel to Oyo I need my refund of the money as your team miscommunication was done.