[Resolved]  Oyo Rooms — cheated with the booking

We have booked a room at oyo townhouse 012 property in kaushambi. When i reached there for check-in, i found that staff was not cooperative. They were bot listening what we were saying and there were a lot of problems in the room. Corporate guests at hotel were abusing the staff because of the water issue and the complete property was so dirty. Seeing this i called the oyo customer care. After wasting an hour, oyo executive agreed that they will provide complete refund. After hearing this i booked another room. But till now i haven't received any mail or message. I just received a complaint number which is 10510568. Seeing this whenever i am calling now they are denying everything and always putting phone on hold. This is a complete fraud.