[Resolved]  Oyo Rooms — cheating after getting advance payment

Address:

Flat 312, sai image magna apartments, uttarahalli, 560061

OYO Total Holidays
Order ID: BDFK 1728
Sales Person: Abhinay Yadav
Abhinay phone no: [protected]

I had send requirement on 16 July
Got quotation on the 16 July for 16000
After discussion and negotiation package finalized for 14000. Made payment on 17 July and sales person told hotels are booked.
After that I got call on 28th July that cost of package have been increased because hotel costs are increased and I need to pay 4000 extra, then I said its not possible. (He had made booking earlier then why is this??)
I got email and call communication on 30th July saying I have to pay 1500 at least and I agreed.
I requested for Payment details on 30th July through mail and had also called
I requested for Payment details on 1st August through mail and had also called
I requested for Payment details on 3rd August for 3 times through mail and had also called
After calling many times I got payment link ON 4th August for 18000 without details of ITENARY. Sales person told to pay as decided previously may be with some hidden agenda to trouble again.
After requesting I got the itenary on 4th August and there were lot of changes and I replied on the same day to get back to previous itenary as agreed upon.
On 5th August after calling many times and asking about finalising the package, sales person told that we will cancel your package and refund your money. (What is this my trip plan is nearer and he is cancelling my package). I asked him the reason and he told transporation person is not ready with this amount and and locations. After many discussion he informrd that he will send final offer.
On 5th August I got mail that "We will be send the final confirmation to you soon by today"
on 5th august evening I got mail with similar itenary as on 4th August and I request for same Itenary as per Ist quote. Sales person told we can provide only this much or we will return your advance. With lot of disturbance and headache from OYO I told him to cancel and refund my money,
Today is 12 th Aust and I ' am calling sales person regulerly and he is not responding. Some time he picked the call and said he will refund on same day but till now I have not recieved.

After getting quotation (Itenary) it is almost one month and I havent got my money nor my package got confirmed. Infact OYO ruined my entire plan and took my money also.

Very disappointed by the service provided by OYO. I had finalised OYO because of their large network and good service from internet but after this I understood how OYO is growing so fast. OYO is cheating with their customers and making fool of them.

NOTE: For any clarification I have all the calls recorded from first discussion to last discussion.