[Resolved] Oyo Rooms — cheating by oyo-unethical practice

arunjavali

from Bengaluru, Karnataka

Address:	Pune, Maharashtra, 560097
Website:	www.oyorooms.com

Dear oyo,

This mail is dated 12th december 2018.

I refer to the following bookings:

Pjbx 5670 dated 28th july 2018-rs.33455 from 14th december

Mrse4157 dated 28th july 2018-rs.22639 from 14th december

Rcnv7860 dated 28th july 2018 rs.11069 from 14th december

Dbvo6583 dated 29th july 2018 rs.5994 from 13th december

Ckyz0479 dated 7th december 2018 rs.1693 from 13th december

Above bookings were done to enable elders and disabled family members to attend the marriage function within walking distance from your property sln homes. The bookings were done almost 5 months in advance due to the above mentioned reason so that they are not put to hardship to any distant place.

The bookings start tomorrow morning. The owners of the property sln homes called up to say today 12th dec, around 2 pm that they will not be in a position to honour the booking confirmed by oyo since their agreement has expired. Oyo did not inform me this until the owner of the property informed me. When i escalated the matter on the helpline [protected], i was asked to wait for a while and subsequently accepted that the agreement has indeed terminated due to oyo's non payment of dues to the owners of the property.

Since the rooms were required for quite elderly people and some disabled elders, i sought a full refund and said that i will make alternate arrangements. The customer care executive consulted her senior officials and confirmed that a full refund (100% refund) will be issued by oyo without any deduction due to the problem from their end. She also confirmed that a mail will be sent in the next 5 minutes confirming the same and also a feedback call will come from ho. This is a recorded conversation. The bookings have not yet commenced, hence there is no question of any check-in.

However, to my shock some body called after a while saying that we will not be able to issue the refund. This amounts to cheating and unethical practice and not-acceptable.

I request you to process the cancellations without any deductions to me, as no fault lies with me.

Kindly confirm the same and issue the 100% refund expeditiously.

Regards

Arun javali

[protected]

[protected]@yahoo.co.in

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Jan 14, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2018

OYO Rooms Customer Care's response Dear

Our concern team had attended the concern with sheer diligence here and as a token of apology, we have initiated the refund. The detailed information had been shared with you as well. We assure you such instances will not take place in the near future. If, you need any further assistance please let us know.

Regards,
Team OYO.