[Resolved] Oyo Rooms — cheating customers based on ads

[Resolved] Oyo Rooms — cheating customers based on ads

K kc9603869349 from Mumbai, Maharashtra

I had booked a hotel oyo 14241 the greenery - holiday inn for aug16-aug17 on july 1 this year. I had paid the amount and the booking is confirmed in oyo app Booking id : qhzu0921 As the day is coming near, i called the hotel The hotel people told that we are not accepting booking from oyo Oyo claim that all hotels are 100% controlled by oyo Was this information helpful? No (0) Yes (0)
Sep 6, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Aug 05, 2019 OYO Rooms Customer Care's response Hi Guest, We sincerely apologize for the inconvenience caused to you. Providing our guests with best hospitality services has always been our mission. Someone from the concerned team will connect with you at the earliest. Regards, Team OYO
1 Comment	Share
Submit Close

Related OYO Rooms reviews

View all 6582 OYO Rooms Reviews

Comments

Jazzzz666

from Chennai, Tamil Nadu

I have book a hotel on June 15 under booking id-HGQN3892.but the hotel didn't had any rooms available..and they denied check in..we called oyo and complained about this..they said they will cancel my booking and initiate refund and also they send a confirmation mail of initiated refund ..but after 3 months also I didn't got any refund..

OYO Rooms Customer Care's response, Aug 6, 2019

Verified Support

Hi Guest,

We are extremely sorry for any inconvenience that you had to go through. We do not want to let our customers go unsatisfied. We will get this checked for you from our end. In the meantime, kindly allow us some time so that our relevant team can work on your resolution.

Regards,
Team OYO

OYO Rooms Customer Care's response, Aug 13, 2019

Verified Support

Dear Guest,
Our team attended the concern diligently and the needful communication has been sent over the Email. We assure you such instances will not take place again. let us know for any other assistance.