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Oyo Rooms — cheating in oyo

Address:New Delhi, Delhi

Dear sir,
I am Aditya Kumar and my booking id is GRHT5619, I using oyo from many days and I am gold wizard member I had booked 2 rooms in oyo 10865 heritage shelters resort, when I reach hotel on 6 jul 3 pm hotel manager has rejected check in saying low tariff issue, I called customer care of oyo 4times first two customer care executive has disconnected call by placing my call in hold and last call was attended by mr.sandeep Kumar he claims he was lobby manager and he shifted by booking to other hotel named olive grand by erasing all the details happened earlier and it was cheap hotel this is how people cheat they showed me high profile hotel and at last all the people of oyo has spolied my vacation.i am moving back by cancelling my vacation worst experience from oyo . I will update this fraud done by oyo and my suffering with my friends and colleagues and everybody will apricate the great services by oyo and their customer care people. If you not refund my booking amount I will definitely sue your company. From 6th July I had raised many escalations and called customer service many times but my issue hasn't been resolved everyone they send me a mails saying refund has been initiated and it will take 7-14 working days.
Regards,
Aditya Kumar
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OYO Rooms customer support has been notified about the posted complaint.
Aug 01, 2019
Updated by Aditya237 Complaint raised on 7 th july

Aug 01, 2019
Updated by Aditya237 11th july

Verified Support
Aug 03, 2019
OYO Rooms Customer Care's response We understand that no apology would be adequate to cover up the inconvenience caused. We at OYO make sure that guest is our top priority. Our concern team will connect you at the earliest.

Regards,
Team OYO
Aug 03, 2019
Updated by Aditya237 Same reply I am getting from 8th July and nothing more than that my refund has been initiated at 8 th July but it was not credited till now that is 3 August 2019. No one from customer care can solve this problem only they can show sympathy because fraud is oyo company what can employees do ? Just they can show sympathy on customer that's all. I had got that sympathy mails with me only consumer forum can punish this company then only oyo will learn something
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Same reply I am getting from 8th July and nothing more than that my refund has been initiated at 8 th July but it was not credited till now that is 3 August 2019. No one from customer care can solve this problem only they can show sympathy because fraud is oyo company what can employees do ? Just they can show sympathy on customer that's all. I had got that sympathy mails with me only consumer forum can punish this company then only oyo will learn something
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