[Resolved] Oyo Rooms — cheating of oyo rooms

[Resolved] Oyo Rooms — cheating of oyo rooms

C Chetan Papnai

Oyo is a fraud company i booked a room in ravi palace in agra. I seeing in oyo app the pictures of room is not resembling rooms are very small and dirty. It's smell very bad.in pictures rooms are very big and clean but in originality it's not. It's cheating with customers. When i contact the manager he says there is no room as you see in pictures. He maked my meeting with a oyo person mr govind tiwari and he says that he will make my refund for this mistake. Me tiwari says he will going to change the pictures of hotel as soon as possible because it create trouble previously. Was this information helpful? No (0) Yes (0)
Dec 3, 2017 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Oct 31, 2017 Updated by Chetan Papnai Re: [OYO Captain]: Booking (OVCK7958) : CM - Non Business Hours Verified Support Nov 01, 2017 OYO Rooms Customer Care's response Dear Chetan, Our team contacted you and we hope you are satisfied with the resolution provided. We are initiating the refund which will reflect in your source account within 7-14 working days. Let us know if you need any further assistance. Regards, Team OYO
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Comments

Saddamhussain29

from Vijayawada, Andhra Pradesh

We have book a premium hotel golden afreen at oyo in kolkatta so as per that we were expecting premium class service from the hotel. But the only thing we receive was premium price invoice to pay nothing premium in hotel. We book two room for 5 member. We received just an extra mattress and no extra blanket, pillows . There was no electric kettle, totally waste breakfast which they bought from outside vendor and they don't have there own kitchen, we have to self purchase tea and coffee for the breakfast also. To avail any service we have to wait for an hour long and have to call them 3 to 4 time . The room service was also very bad we self have to do some staff since we where fed up of calling them number of time. We also contacted the so called oyo captain but it's seem like he was tensed in his own problem an was not at all bothered about our concern. We book the room by rating shown in the app, but it was not at all while checking out we got to know when the hotel staff where so much behind us to give 5 star rating to there hotel.

bookiing id-WXRJ5749