[Resolved] Oyo Rooms — cheating with people

abhi1997

from Raipur, Chhattisgarh

Address:	Indore, Madhya Pradesh, 452001
Website:	www.oyorooms.com

I booked a hotel named “hotel relax” in indore which is saying unmarried couples are welcome with any local or outstation id. So i made the booking but when i visited the hotel the manager there refused local id to stay and misbehaved. Then i cancelled the booking and my money now wasn’t refundable. Is this the service you guys are providing. This is the worst app giving people fake information about the hotels just to conduct money from people. Just take any action against these creep hotels and refund my money. Otherwise i’ll never use oyo again.

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Mar 25, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO