[Resolved] Oyo Rooms — check in denied after booking was confirmed.

Sangita Mukherjee

from Bengaluru, Karnataka

Address:

Subex ltd, Adarsh Palm Retreat, 560103

I had made a booking from Oyo, booking ID KZNQ9106 for hotel Capital O 29584 Fortune Gateway with full online payment of Rs 1200. But on arriving to the hotel I was informed that the hotel doesnot accept bookings from Oyo amd its a part of FabHotels now. I was asked to pay rs 2000 in order to stay there. On calling oyo customer care i was asked to stay online till the phone is transferred to the required department but even after waiting for a long time no one received the call.
We had already travelled a long way and was tired so decided to pay the amount asked and check in.
I want oyo to refund the whole amount and also pay the amount i had to pay to the hotel to check in.
This kind of harrassment by oyo cannot be tolerated.

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Oct 29, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2019

OYO Rooms Customer Care's response Hi Sangita, we apologize for the inconvenience caused to you. We have shared the details with the dedicated team and our team is working on a priority basis. Please allow us some time ~Bella

Verified Support

Sep 27, 2019

OYO Rooms Customer Care's response Hi Sangita, Our concerned team tried to contact you but we were unable to reach out. Please share your feasible number/ alternate number so that the issue can be resolved at the earliest. ~Aish

Verified Support

Sep 27, 2019

OYO Rooms Customer Care's response We regret the inconvenience here. As checked, the raised concern has been attended diligently and the needful was arrange for you. We assure you such instances are not repeated in the future. If you need any further assistance please let us know.

Regards,
Team OYO