[Resolved] Oyo Rooms — Check-in Denied and Didn't refund money

mkstyle

Jul 10, 2022

Address:

Hotel Midtown inn trimbakeshwar, Nashik

On 3rd July i booked a hotel from OYO app and when I reached hotel for check-in they denied for check-in and said couple restrictions issue. They said we can't give you room and after that they said u can cancel your booking as I we are not providing u check-in. So I cancelled the booking with the help of customer care and OYO customer said me whole booking amount refunded on my bank account within 7-14 days. That's really bad Thing that happened to me in my overall OYO experience as I'm loyal customer of Your company. I need my refund and i called 20 times on your helpline no. And they can't resolve my problem . So I need my money back and plz help me regarding this.
my booking I'd - UMLI1408
my mail - [protected]@gmail.com

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Aug 29, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

OYO Rooms Customer Care's response Hi, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~Team Oyo