Oyo Rooms — check in denied at hotel under tie up with oyo

Rakeshrawat89

from Fatehabad, Haryana

Address:

175008

Today i. E on 28.07.19 i booked an oyo room at hotel chail hills, chail chowk, mandi. Oyo representative called me over phone and confirmed my bookings as i had prepaid the booking charges. However, much to my surprise when i reached the hotel reception i was denied checking reasoning that they don't book hotels under tie up with oyo.
It was embarrassing and humiliating causing mental agony.
I claim back the deposited amount and compensation of rs. 1, 00, 000/-to be minimum.

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OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2019

OYO Rooms Customer Care's response Hello Guest,

We never want any dissatisfactory experience for any of our guest. Kindly share the booking ID/contact number, we'll get this checked for you.

Regards,
Team OYO

Jul 30, 2019

Updated by Rakeshrawat89 Dear OYO team,
I have already gone through the worst hotel booking experience with you.
However, for your so called enquiry formalities, find below the requisite details,

BOOKING ID: JDSC6841
Contact No.[protected]

Rakesh Singh Rawat

Aug 02, 2019

Updated by Rakeshrawat89 Can I expect my resolution of my complaint here???