[Resolved]  Oyo Rooms — check in denied, booking id orjn2654

Address:

Circular Road, Near, Victory Tunnel, Fingask Estate, Shimla, Himachal Pradesh 171003, Shimla, Himachal Pradesh, 171003

I booked a room at hotel ganga, shimla, booking id orjn2654 and paid rs. 1215 in advanced by debit card. But the hotel authorities denied my check-in on arrival. I have called the customer care no [protected] several times, and after few attempts i managed to talk to one representative. She talked to me and also hotel manager, after that she told me she will arrange an alternative. She put my call in hold and after 20 minutes, my call was cross connected to another complaint. After this, i couldn't contact you again. It was already 9 pm and i have no option but to go to another hotel. Now i sincerely hope that my payment will be refunded as soon as possible.