[Resolved]  Oyo Rooms — check-in denied by the hotel

I booked a room at OYO 16821(Hotel Senapati Palace, Address-A/6, Lords Tailor Lane, Ashok Nagar, Bhubaneswar, Odisha) on[protected] for one night(check-in: 8th Jun 2019, Check-out: 9th June 2019). The booking was confirmed with ID- NWJL 4327. I also reconfirmed to the call received from OYO. But, when I reached to the Hotel for check-in, they denied saying that they have not received any booking. Since, it was night and I am with my family, I suffer a mental harassment and took pain in searching for another hotel.
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Jul 18, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jun 11, 2019
OYO Rooms Customer Care's response
Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO
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