[Resolved]  Oyo Rooms — check-in issue: hotel sold out

Hello oyo,

Yesterday, i used to appreciate oyo services and the idea your ceo got. But, from today onwards, i won't be recommending oyo to anyone and i will definitely say to him/her this firm provides the worst experience you can face while booking any hotel. Now coming to issue, i have faced today.
I have booked two rooms in oyo flagship 18335 eaglewood hotels (Booking id: rckj7068) on jul 17, 2019, for three guests, also paid online itself so that it'll be hustle free check-in at the hotel on jul 26, 2019. I have also added my check-in time between 12:00 am - 06:00 am. Today i. E. Jul 26, 2019, when i reached the hotel after travelling from jaipur to hyderabad, hotel receptionist told me that the hotel is sold out and provided me with an oyo helpline number talk to them. It was around 12:30 am and it's raining heavily outside, where do i suppose to go at that time? After getting number, i called your so-called oyo helpline. They told me that they are shifting us to oyo flagship 24039 da abhinandan land which is around 10 km from the booked hotel and according to your customer care executive it's the nearest hotel, is it really? Please do let me know what are your distance dimensions? Also, i have to pay at the hotel, why do i need to pay when you are shifting me? Is that my choice? I also have to pay for a cab as well and most important time (Time is money, i hope you know this at least) and after discussing a lot with your different customer executives at different levels and being on hold for more than 45 min collectively. They booked a hotel oyo 41994 hotel wall street saver which was at a lower price then i have paid to oyo, i also have to pay an extra 150 inr for a cab.
Now, think of inconvenience i have faced and let me tell you i am traveling with my parents.
How is that possible if i have paid online booked hotel 10 days back? Don't you have any contacts with your hotel partners? Is it expected from oyo? Do you have any solution for this? I'd like to hear words from oyo as soon as possible on this issue.

Ashim sharma