Oyo Rooms — Checkin denied and asked double money

My brother booked oyo in Hisar for exam from oyo app.
Details - Booking Id*: X9ZO2757
Date : 02 Mar - 03 Mar
Hotel : Blue Moon, Hisar Harayana

He booked for 400rs and owner asked 800 after making him stand for an hour agreed for 600.
Door latch broken - zero security
Ac not working - could not sleep, lot more

I could not sleep whole night worrying safety of my younger brother.
Apart from full refund of 600, I want apology from that guy as my brother had to leave 6am itself because he could not sleep.
Nevertheless I dont get any positive response in next 4 days unfortunately twitter facebook and consumer court would be last resort
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OYO Rooms customer support has been notified about the posted complaint.
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Dear Guest,

We regret the inconvenience caused. This is not an experience we want our guests to have with us. Rest assured, our concerned team will get this checked and connect with you soon.

Regards,
Team OYO
Hi, we apologize for the inconvenience caused. We believe our team has already connected with you with a resolution and has done the needful. Do let us know for further assistance.~ Team Oyo

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