Oyo Rooms — Closing my request without refunding my money even after taking the bank details

I booked my first hotel using oyo platform but my experience was not good. after reaching the hotel the hotel took 200rs extra from me. after that, I tried reaching Oyo and they told me they would return my money. it's been one month but they are not returning my money even after taking my bank details. When I visit the app it shows the ticket is resolved and closed. I'll never book any hotel using Oyo. it's the fakest app I've ever seen. If you call their customer care they will put your call on hold and cut after 10-12min—what rubbish. Please book your hotel directly. Don't waste your time and mind on these stupid apps. I visited the city for a critical exam and this happened. I'll never book a hotel on Oyo.