[Resolved]  Oyo Rooms — Company policies

I have made a booking through the OYO app and my booking ID is ZBX91549.

While making the booking, there was a mistake that could be on my part. I intended to select 11th to 12th December as the dates but the present date was selected by default which was 8th December to 9th December.

I immediately realised this and tried reaching out to OYO and have been trying to escalate this throughout the night.

However, the only response that I have received is that the booking is non-modifiable and non-refundable according to the company policies.

Issues such as these do happen and it wouldn't hurt if OYO shows more flexibility towards this rather than being stubborn about their policies.

I have got more upcoming bookings that I was planning to do with OYO. But this situation is making me look back on that decision.

If OYO modifies my booking to the desired dates, I am ready to pay the difference amount between the two dates. It is a win-win situation for both - the company and me. It is only a matter of 2 or 3 days at most.