[Resolved]  Oyo Rooms — complaint about oyo hygiene and beds

Hi i book a room is is oyo 7483 and we checked in at 11 pm at midnight and in room there was spiders in bathroom hairs on the walls and insects in mattress of the bed and crawling insects on the wall it was so scary and bedsheet in which oyo was written but the white sheet woh unhone ulti karke bicha rakhi thi jiske niche se itni gandi and upar se saaf thi woh and mattress hataye humne uske niche se cockroaches and spider bed ke niche se me and my family Check out immediately at midnight and went some where else and the oyo complaint number did not picked my phone for 2 days I was calling again and again and again but they did not response I also had an video of all the things that happened that night and the hotel staff said Pehle btate toh Hum apko dusra room de dete and if is complaint ka koi action nai liya gaya meri toh woh video oyo ke bedsheet ke upar insect chalte hue ki viral ho jayegi and the think about your loss got it
Niche us hotel ki detail hai picture main and date bhi kab book kiya tha and they they also demanded money for soup and momos which we eat that night I want that hotel to be fired from you otherwise your video will bhi on Facebook and YouTube and my number is[protected]
+1 photos
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Aug 29, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 17, 2019
OYO Rooms Customer Care's response
Dear Guest,

We are very sorry for the distressing experience. Please share the booking details and our team will get this checked on priority.

Regards,
Team OYO
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