[Resolved]  Oyo Rooms — Complaint against customer executive and refund against cancellation

Dec 28, 2021

Updated by Mr.Mittal Booking Id: O41C0856
Booking Date: 28th December 2021
Cancellation Date: 28th December 2021
Name: Shivam Mittal
Hotel Name: OYO Flagship 6724 Hotel Pragya International, Varanasi
Amount Paid: 7409/- ( to be refunded )

Dec 31, 2021

Updated by Mr.Mittal As mentioned in the comment above by verifed OYO support that they called me.

But I never recieved a call from any executive from OYO.

Also they have sent a message to me that refund has been initiated and shared a link through mail to check the status of the refund in which it shows that refund has been successfully transferred to my card.

But I haven't recieved any amount in my card.

Below mentioning the message shared by them.

Dear Shivam Mittal,

Your refund for INR 7409.0 raised against booking id O41C0856 has been approved by OYO.

You can check the status of the refund on:
*Confidential*

Regards
OYO

Message in the link.

Booking ID : O41C0856
Refund of INR 7409.0 successfully transferred
Refund Reason : Cancellation Waiver (Other)
30 Dec 2021,
04:12 PM
Initiation
30 Dec 2021,
04:21 PM
Approval
30 Dec 2021,
04:21 PM
INR 7409.00 has been refunded through original source of paymentRefund Process Initiated
30 Dec 2021,
08:21 PM
Refund Status
Refund successfully processed
Refund of INR 7409.0 through Credit Card successfully transferred