Oyo Rooms — complaint against oyo booking id ynei2984

Address:

Kolkata, West Bengal

Hi,
My Booking Id YNEI2984

Please escalate this matter to highest authority, and its being a month and I have called OYO customer service center atleast 10 times but still no proper solution is provided.

Your kind attention is drawn towards my booking no YNEI2984 of 11th may 2019 dated which I have booked two nos. of rooms in OYO26822 Golden Sea Queen Beach for one day i.e dated 11th may 2019 amounting to Rs . 3389/- However, on 11th may 2019, when we reached the said hotel, the receptionist told that no such booking has been confirmed by the OYO in favor of our booking. They have told that if we want then they can book directly. We have tried to do complaints to customer care, OYO many times but they have disconnected our calls by keeping the calls in hold for a long time. Ultimately we have booked two deluxe rooms @ rs 1600/= each i. e rs 3200+ 2% cess as we have no other best possible alternatives.
It is therefore, requested to return my earlier booking money ie.Rs 3389/-. An early action in the matter is solicited.