[Resolved]  Oyo Rooms — complaint against oyo

I booked oyo hotel for goa (19th oct to 22 oct) and i paid all amount at the time of booking. The last very day when i was in between journey a call came from oyo and i was told that your booked room is not available now. After 7 days of confirmed booked how rooms in hotel could be available. Secondly without consent oyo has shifted me in such a property whose cost was less. But they increase the hotel price from backround. Also oyo representative was not at all helpful. I suffered a lot mentally and financially.
Was this information helpful?
No (0)
Yes (0)
Dec 9, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 30, 2018
OYO Rooms Customer Care's response
Dear Guest,

Our sincere apologies for all the trouble caused to you. This is not what we ever encourage for our guests to suffer from. Please share your booking ID with us. We'll certainly deep dive into the situation and come up with the best possible resolution for you.

Regards
Team OYO
Complaint comments 

Comments

While booking oyo executive did not provide the proper information, just dictated the policies and gave wrong information and hotel did not provide the proper services, after mentioning delux (3x) room for 3 people, they were extra bed as a matt on the floor.
...

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information