Oyo Rooms — Complaint against OYO for changing my hotel room booking after confirmation to another hotel which was far away.

Address:

OYO Rooms, 325, Spaze Tech Park Tower B, Sohna Road, Gurgaon, Haryana, India, Pin Code – 122001.

The hotel that we booked through OYO app shifted our booking after the confirmation to another hotel far away from the city. Upon reaching the hotel that we booked, we got denied by the staff saying that our booking got cancelled and then they said this booking number is invalid. Upon calling the customer care of OYO, they said it has nothing to do with us. But in reality, they gave the room that we booked to another person on higher rates and shifted our room to another hotel which was far away from the first hotel that we came to stay in. Our complaint is against OYO for changing our hotel after the confirmation to another hotel which is far away from the location in which we booked our hotel.

Hotel staff blamed OYO for cancelling the booking and shifting it to another hotel. Due to this alot of our time got wasted and we couldn't get to the other hotel that we got unethically shifted to. We booked the hotel from OYO in 672₹ which got totally wasted and we had to book another local hotel due to this unethical and illegal activity by OYO.

Below I am attaching the image of the hotel that we booked for 672₹ and thereafter OYO shifted our room to another hotel which we couldn't go to due to the distance and inconvenience caused by OYO and the hotel.