I booked two Rooms in OYO townhouse located in Townhouse 1049 Super Two Premium, Plot No 157 Krishna Nagar Colony Pahadia, Varanasi. When I checked into the hotel, I was provided only one room stating that we don't have two rooms available right now. You can go around and once you come back in the evening, we will provide two rooms. When we returned, we were provided two and to my surprise they were both found in poor conditions like they have never been cleaned. All around the washroom and room, there were paan stains spit everywhere. When I informed the reception, they provided another set of rooms in shabby condition. I am appalled to see the condition of such reputed stays. I raised the complaint through customer care as well but still no resolution. Was this information helpful? |