[Resolved]  Oyo Rooms — Complaint against the staff of an accommodation

My Booking Id : XS5W7849
This was the first time I had a bad experience with OYO accommodations due to the following reasons:
1. The room which was allotted to us was not hygienic as it was smelling like cigarette smoke alot. There were no windows in the room causing the smell to be trapped in it.
2. Later after we checked in, the staff and manager at the accommodation was very rude and unprofessional to us. We were not informed about the policy that no visitors were allowed there but when one of our visitor came the staff talked to him in a very threatening manner then when I tried talking to the manager then he asked us to leave the accommodation in an unpleasant manner.
3. The attitude of the manager was very unprofessional and when we told him that we will complain and give you a bad rating - He stated, " Jo marzi rating do, hummein farak nahi padhta" (Do whatsoever, we don't care about ratings)
4. I traveled from Chandigarh that morning and wanted a comfortable stay but due to harassment at your property, I had checked out of the property within 2 hours of check in (Check In timing - 5 pm). I found and booked another accomodation that night.

This is a request to the OYO team to take responsibility for the behavior of your staff. I demand to get my refund of that accommodation as I didn't stay at that accomodation after leaving from there as I felt threatened to stay there. You can check the CCTVs of the place at 6:50 pm that we left and never returned.

I tried getting help from the executives but they didn't help much. This is my last resort to get a solution from your company else I will initiate a complaint in Consumer Court.

Regards.
Aman Kampani
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