| Address: | New Delhi, Delhi, 110049 | | Website: | www.oyorooms.com |
Booking id: lqbr7382
Recently i visited shimla mall road and did booking with oyo (Bridge view premium hotel)
I was shown beautiful premium rooms, seeing which i did my booking for rs 2300. I reached there at 9 p. M, as i caught my bus from delhi in the morning. Receptionist told me i was alloted room no. 123, whereas oyo messaged me i was alloted room no. 105.
After visiting the room 123, i called at reception and told i dont liked this room, as the room was old and chair and sofa was torned. Room was worse than a homestay. I told them homestay rooms are more better than this. They asked me for some time and told me to call back. They didn't called me and i called them again for asking. They replied all the rooms are filled up. No rooms are there for you.
It was my first booking with oyo and i'm pretty despised by their service. They duped the customers with beautiful pictures and scenic beauty from window but what we get is old dull room with only scene is of dusty water tanks from our window. Was this information helpful? | 
We want to extend our sincerest apologies for the negative experience that you had with us. We understand that apologies would not mend the suffering and for the same, your feedback has been taken into an account. Request you to kindly share your registered contact detail or booking id with us at oyo4u@oyorooms.com and we shall look into the concern highlighted at the earliest.
Regards
Team OYO