I booked Hotel Blueberry - OYO 16803 in Bangalore for 15 days from 9 July, 2020 to 24 July, 2020 for 2 people (me and my mother). This booking was done by OYO executive on my behalf, her name is Afroze Sultana . Her contact number - [protected]. She ensured that she will manage my booking and will be there throughout the process including check-in, check-out, payment, refund or for any assistance.
The total amount for 15 day stay was Rs.16233.
Booking id - TWLQ6741.
On reaching the hotel there was a long discussion with OYO and hotel owner as to whom the money should be paid. Finally it was agreed that I have to pay half amount Rs. 8290 which I paid through GPAY.
On 11 July we are told that the hotel has been acquired by government for quarantine purposes and we are shifted to another property of same owner Blueberry - OYO 16760 at 11 pm in night.
Since me and my mother did not feel safe in that hotel (due to COVID, there were many hospitals nearby) we decided to checkout on 13 July which I informed to OYO executive on 12 July. She asked me to checkout and ensured that she will get my refund within couple of days.
I was told by OYO executive that I will be charged Rs. 5440 for a stay of 4 days (although the actual total was 4329) as apparently I informed them late. So I am waiting for refund[protected] = 2850) for more than two weeks. Neither the OYO executive nor OYO customer care is responding to my calls or messages or mails.
The GPAY screenshot, OYO booking id screenshot is attached for reference.
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