[Resolved]  Oyo Rooms — complaint regarding homey suites, visakhapatnam

Address:

Lawson's bay colony, near post office, Visakhapatnam, Andhra Pradesh

Hello,
I recently booked a 4 day stay at homey suites, visakhapatnam. I regret to inform you that the service provided by the hotel was disastrous. I had booked two executive ac rooms, however, the size of both the rooms were different. One being very small compared to the other. Also in addition to this the rooms were defected. The flush wasn't working, there was no power back up, wifi was not functioning. Also the staff was very unresponsive. Our rooms were changed 4 times. We had to shift all our luggage time and again. When we tried raising complaints the staff got rude and said talk to the owner. Is this the way to treat customers? If so, i request this hotel to be closed. Since this is a service industry and they need to provide value for money.in this case we were charged almost 9700rs for 4 days for 2 rooms. However, the service provided by them wasn't worth the money paid.
Request the authorities to take action against this.

Regards