[Resolved]  Oyo Rooms — Complaint regarding the service

Address:

Hyderabad, Andhra Pradesh, 500081

Hi,

I need to lodge a complain against the service provided by oyo guys. It is highly intolerable and i am really disappointed by the service provided by you. This hotel.

Earlier i have done the booking with id - docl3601 & yhvj6051.

We are total 13 guests and we have done the booking 2 months back only so that it will not create any chaos at the end.

Yesterday they have cancelled our booking and due to which we have faced so many problems. We need to check in as we are coming from ranchi and at the night hope you guys can understand we have ladies and children.

At the night where we should go?

Even after that we have paid extra amount by talking to your customer care and they have availed the room in another property with the booking id "vpdt2978". This is the first inconvenience we have faced.

Secondly, when we came to next property they have provided some rooms in one property and some rooms in another property. We wants to stay near by then what is the use of doing bulk booking? At the night all were tied and how you guys expects that we have to roam here n there with our luggage's. Nobody was there to assist us and carry our luggage.

We came there to enjoy the aura of city not only moving our luggage from here to there. Again i am saying i am highly disappointed by the service provided by oyo.

Please let me know the resolutions.

Regards,
Kunal