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Oyo Rooms — complaint regarding worst service and rude behaviour of staff and manager.

Hello team,

My booking id (Wfsp0742), hotel - oyo townhouse 092 ashray, every room has complimentary goodies basket and exclusive snacks provided at the time of check in.
Well i was not provided with it, when i informed to the manager, he told it is chargeable and you have to pay for it. And he was too rude, and used bad words regarding it.

There was problem in door lock access through card, it take 5 to 10 minutes to unlock the door. This same was informed to the manager, but he didn't find any solution.

This both problem ruin my stay. Kindly provide me the refund on the basis of this problem.

Regards
Akash panchal
[protected]
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OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 02, 2019
OYO Rooms Customer Care's response Dear Guest,

We are sorry for the experience you had. Please allow us sometime to get this checked.

Regards
Team OYO
Jul 02, 2019
Updated by Akash Shantilal Ok. Kindly look into this matter and find the solution asap. I already dropped a mail regarding this issue at [protected]@oyorooms.com but no response from last 14 days.
Jun 13, 2020
Updated by Akash Shantilal Still waiting for the reply
Complaint comments 
4 Comments

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Comments

Fake hotel my place oyo 35362 hotel
Fake Oyo
My oyo experience is very poor and never suggest any person to book Oyo rooms
How does it feel after refusing the room booked at 1:00 am night in front of the hotel.
The hotelman told me that you talk to the Oyo, we have rent our room
Reply
I booked OYO room having booking ID IGKW8306 and did online payment too but hotel owner denied the check in due to that I resorted to cancel the booking. Now OYO is not returning my money back.
Reply
OYO Rooms Customer Care's response, Jul 3, 2019
Verified Support
Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO
The hotels provide by you are very bad Forcing they said us to give ratings . ... Hotel Pulkashi in Bangalore and Hotel Shiv Shakti Inn in ooty ... U had charge from us 3 adults but they provide us one bed . We stay their for 2 days. THEY DID NOT EVEN CLEAN THE ROOM ON 2ND DAY... We will never prefer OYO next time .
Reply
Me and my friend have visited Oyo room (Balaji lodge)warangal. We have asked for a room . They acted very rude towords us and we started questioning them, then they used unprofessional language towords us and the person who is sitting in the counter slapped one of my friend, then after we left that place, and we need immidiate action towrds them
Reply

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