[Resolved] Oyo Rooms — complimentary breakfast

Kkriishnan

from Lucknow, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226016

My booking no. Zcxy6458 at noda residency from 12th to 13th (One night) october 2017 included complimentary breakfast.

At the time of check out the hotel charged us for break fast claiming the items i have chosen are not included in complimentary. Neither oyo or the hotel provided us with list of items included/not included when checked in. Its cheating & not expected.

They were also hesitant to provide the taxed bill (Gst)

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Nov 22, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2017

OYO Rooms Customer Care's response Dear Krishnan,

Your concern is important for us and for the same our team will get in touch with you at the earliest and help you accordingly.

Regards,
Team OYO

Verified Support

Oct 18, 2017

OYO Rooms Customer Care's response Hi Krishnan,

We hope we were able to address your concern. We apologize for the inconvenience caused and we assure that the necessary actions will be taken here and your feedback will be worked upon. We hope you will give us another chance to host you.

Team OYO