[Resolved]  Oyo Rooms — Condition of rooms and service

Address:Nilgiris, Tamil Nadu, 643211
Website:Hotel summit paradise

I checked in hotel sumit paradise ooty .
059 snowdown road.plot 41A.
I checked in with family total 9 people. Issues
1.most pathetic route map provided.not arrived at station and maps destination on right when one side moutain wall and other side is valley.
2.no rooms available as booked.
After check in almost 6hrs over.
No beds provided.no towels no water
Rooms door locks not working
3.tried calling 4times youre hopeless customer care sevice no answers after wasting my call money.
I want to talk to your agrwal owner of OYO
dear sir will you keep your mother and sister in room where their is no lock and not repaired after complaint for two days.
STOP FOOLING PEOPLE AND SHUT down this fooling buisness.
M still in hotel and if you want to reach call on my number it will easy to track number after I shared my deatils above.
totaly experience make worst category make it five times of it
very horrible Experience sir
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Jan 28, 2017
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 28, 2016
OYO Rooms Customer Care's response
Dear Pravin,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Request you to please share the booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Team OYO
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    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
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