[Resolved]  Oyo Rooms — conference hall - booking - pathetic experience | booking id: pkg-zwjx3128

Address:	New Delhi, Delhi
Website:	oyorooms.com

Dear all,

Booking id: pkg-zwjx3128

I feel extremely very disappointed and humiliated by the kind of experience i got today at oyo townhouse-8. Pls note:
Seating arrangement:
What was discussed: there was a clear discussion with mr. Punkesh that it is kind of a digital marketing training and i need classroom setup so that everyone can keep laptops on table. And number of chairs have to be 25 in one room and 15 in other room.
What i got:
5 chairs cluttered around of small table of 2' radius. How can 5 keep their laptops and their books on such a small table?
All tables squeezed together leaving no space to stand even.
18 chairs installed in one room and 12 in other room. And no chair was the speaker in both rooms. And there was a clear communication, we are expecting 15+25 chairs.
Internet connection:
What was discussed: it was a clear communication that this is kind of a digital marketing training. Hence, i need a good internet connection for all participants.
What i got:
Trainer is not able to concentrate as in every 15min internet gets disconnected. And she has to again login
Despite clear communication on-call and email. The head - punkesh shows his utter shock that the internet was never in the package.
Other points:
There is always a conference pad and pencil provided by the hotel - not there!
When asked for an extension cord to install the projector - not there! How can a 5 storey building have no extension board or multi socket board? Later said - we can arrange but 30min after the event.
When asked for photographs - got after doing 5 followups - very slow!
At 9am when i got number of manoj from punkesh who is the responsible person for the event - he was sleeping, how do you expect him to take care of the event? And when i escalated at 9:10am that the seating is not at par, it took him 25minutes to get down to solve the problem which was creating all the panic
There was no time discipline. Complete lateback approach. No sense o[censored]rgency in anyones mind that something serious is happening. Everyone had a very casual approach.
I had two events happening at the same time.in the name of a signboard, a very poor quality printout was pasted at the glass door. And when someone enters the door is turned and next person not able to see the sign board. Poor management.
Such poor arrangement created a big panic early in the morning right when event is going to start. If i wouldnt have jumped in, this event would have been a big big mess!

Root cause of all this mess was extremely very casual approach from the side of punkesh. Had their been clear communication to his team below and clear coordination. This problem would have never arisen. Kindly do not assure the guest that we will take care if you yourself are not bothered about it.