[Resolved] Oyo Rooms — Confirmation issues

jaikesh nanjani

from Mumbai, Maharashtra

Address:	Mathura, Uttar Pradesh, 421003
Website:	www.oyorooms.com

Made a booking in oyo rooms oyo premium iskcon vrindavan four months ago and made a payment through oyo wallet talked with hotelier that booking is confrimed today recieved a call from oyo rooms that they recieved a mail from hotel saying that payment made from oyo wallet cannot b entertained.and booking will be cancelled, at the same time i talked with the hotel reception they are saying that we didnt sent any mail to oyo rooms like this kindly resolved this issue please

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this if you could provide us with your booking details.Thanks for your patience. Team OYO