Oyo Rooms — confirmed booking not entertained

Bookind id: yzgx5690. I made a 3 rooms booking with oyo for 4 nights. I made the booking on 25 oct'19 and paid in full for all the rooms for all 4 days. The sum was inr 15152 and the booking was for the hotel spot on 30866 eden garden from 26th dec to 30th dec, hence 4 nights. When we reached at the hotel the owner denied to give us any room and said that he has nothing to do with oyo as oyo does not pay them. When i called oyo for help they said that they can check for some other room nearby but failed to provide us any sort of help and just refunded us the money. I paid for the booking 2 months prior and still did not get a confirmed room. We were stranded on the road at around 10pm. Did not get any cab for over an hour, had to sit on the road and finally we found a hotel and end up paying 17k for just one room for 4 days. I demand compensation on this hassel we had to go through because of oyo and strict action has to be taken against them as this is regular behaviour from them. I am attaching the receipt of the booked hotel and cabs. Please give attention that we paid inr 15152 for 3 rooms initially and end up paying inr 17k for just one.
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OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 07, 2020
OYO Rooms Customer Care's response
Hi Rahul,

We don't entertain such treatment with our guest. Thank you for bringing this to our notice, our team will get back to you and we'll make sure that all the necessary actions are taken by our partner in order to fix this from their end.

Thanks & Regards
TEAM OYO
Verified Support
Jan 08, 2020
OYO Rooms Customer Care's response
As checked our team have connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance. ~Joy
Jan 09, 2020
Updated by rahul.pradhan.mech
The resolution is not enough, your agent is asking for GST receipt, I dont have that.. the receipt I have, I already shared with you people. TBH the least you can do is what you offered and that is refund the difference I had to pay with no questions asked. Imagine the hassle I had to go through at around 10 in the night to find a hotel in a land I was not familiar with and that too in the peak season of GOA (a night prior to sunburn)
Jan 09, 2020
Updated by rahul.pradhan.mech
paying 2k extra and getting one room instead of 3 plus over 1k extra in cabs. handling a drunk and hostile hotelier and still not getting any sort of instant resolution is not what we expect from OYO
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