[Resolved] Oyo Rooms — confirmed oyo room denied check in upon reaching the hotel
S
shyam0119
from Bengaluru, Karnataka
I booked this oyo 26964 palm view residency for november 22 to 23 and my stay was confirmed and payment was done much before. Upon reaching the place the receptionist informed me that room is not available if advance payment is done as oyo is not paying to the resort guys.. I have to make several phone calls to resort guy and oyo to get it clarified. Oyo team cancelled my booking from their end and i had to pay much higher money it to get the room booked. Oyo cheating customers at last moment. Don, t use oyo if one needs a confirmed stay. I demand compensation for the loss happened to me.
Booking id: yldp4260
Check-in - 22nd nov'19
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Jan 5, 2020
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 04, 2019
OYO Rooms Customer Care's response We apologize for the upsetting experience. Please allow us time to get the same checked.~Avi
Verified Support
Dec 04, 2019
OYO Rooms Customer Care's response Hi, Our team attended the concern diligently and the needful has been communicated. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.
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